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Chair – Jane Pendlebury, Chief Executive at HOSPA

 “The Biggest Challenges Facing Hospitality in 2020”

  • The threat of Google and Amazon
  • Staffing challenges
  • Supply chain
  • Sustainability
  • Brexit: The relationship with the EU

Panellists include:

Bharat Rai, Group General Manager at Blue Orchid Hotels
Anne-Marie Canham, Hospitality, Food & Beverage Lecturer at Leeds City College
Alexandra Tollman, Director of Sales at Red Carnation Hotels
Paul Evans, Elected Chair of the Institute of Hospitality (London Branch)
Chair of the Institute of Hospitality (London Branch)

Simon King, Operations Director at JKS Restaurants

“How to use technology to support your team and enhance your offering”

Using technology to enhance your business, improve efficiencies, create your own extensive clientele data and internal systems/employee guidance to ensure this has a positive impact on the guest experience.

  • Effective Integration for all aspects of your business
  • Understanding what a CRM system can do for you
  • Guest Profiling and the impact it can make
  • Systems that will set your team up for success

Angus Blest, Head of Commercial Partnerships Europe at Adyen

“Getting payments ready for the age of experience”

We’re in an age of experience — and when it comes to the moment of purchase, this is especially true. Seamless transactions and instant gratification can make or break a consumer’s experience with your brand.

  • Understand the digital transformations facing the hospitality industry
  • Discover the emerging consumer journeys where optimizing payments will help you win
  • Learn how consolidation helps drive scalability and increase insights